Conditions d'utilisation
(en anglais)
  1. General obligations and responsability of the user
    RR HOTELS GROUP reserves the right to change these Terms of Use at any time, limited to place the online changes on the Site is the sole responsibility of the User verification and compliance with them during each use. The use of the Site after the posting of changes constitutes acceptance of drafting updated Terms of Use. If you do not agree with the changes or, in general, to the Terms of Use, should leave immediately, using the Site and the Services.

    By accessing, using and discharging materials on the Site, you agree, on your behalf and / or on behalf of the entity on whose behalf you are acting, comply promptly with the provisions of these Terms of Use, ensuring be empowered to act on behalf the third is that, if that is the case.

    It is expressly prohibited access to the Services by any means other than through the interface provided by RR HOTELS GROUP, as well as access (or attempt to access) the Site and / or Services through any automated means (including use of scripts or web crawlers).

    the use of the Site for purposes other than those for which the Website is intended, including illegal purposes or any others that might be considered prejudicial to the image of RR HOTELS GROUP on the market is prohibited. The theft, forgery, use of counterfeit or usurped content, illegitimate identification and unfair competition are criminally punishable.

    It is also forbidden to the User to create or enter this Site any viruses or programs that may damage or contaminate or advise others to do so.

  2. Rights and obligations do RR HOTELS GROUP
    RR HOTELS GROUP reserves the right to (i) modify, add or remove portions of these Terms of Use at any time; (Ii) modify or terminate the Services for any reason without notice at any time; (Iii) remove user accounts whose content is unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or violates intellectual property rights of third parties or the Terms of Use; (V) modify, replace, refuse access to the Site and the Services, suspend or discontinue them, partially or totally. These changes shall take effect from its placement on the Site or the date of shipment of any communications.

  3. Limitation of liability
    To the extent permitted by applicable law, RR HOTELS GROUP assumes no liability to you for: any damages resulting from: (a) any user’s judgement on the completeness, accuracy or existence of any advertising or any relationship or transaction between you and any advertiser, whose advertising is displayed in or services in the newsletter RR HOTELS GROUP; (b) any changes which RR HOTELS GROUP may make to the services or any termination or permanent staff provision of temporary (or any features of services); (c) disposal of, corruption or any storage error content or other data maintained or transmitted by or through communications staff use; (d) the direct or indirect violation of the terms of use; (e) of not maintaining security and confidentiality of the password or user account details.

    RR HOTELS GROUP of liability under the compensation for any damages and profits in connection with the site and lost with the services caused by RR HOTELS GROUP, its representatives or auxiliary is limited to cases that act or with guilt dolo grave. if you disagree, partly or entirely, the site or the service, or even the terms of use, has only use the leaving school site or services, as applicable, and require the cancellation of your user account.

  4. Notices / Communications / Complaints
    Any notifications and communications RR HOTELS GROUP to You under the Terms of Use should preferably be made to the email address or to the address provided by the user in your User Account, subject to the RR HOTELS GROUP able to use other elements and contact forms.

    Any notices, communications and User’s claims must be made, preferably, to the email [].

  5. ** Accommodation**
    5.1. Features of the Hotel and Accommodation are those in the reserve. However, since Hotel photos were not taken on the day of booking by the customer, there can be no substantial differences between the photo and the reality at the time of enjoyment of the services contracted by the Customer, which do not grant you the right to any modification of the Agreement.

    5.2. Prices quoted are per room, but may be made in person or in terms of other features, which in any case will be clearly indicated on the website on the day of booking. If you can make a reservation for a greater number of people to the normal capacity of the accommodation, you may need it to be placed an extra bed, which may not have the same comfort and quality to other beds Accommodation, reducing its useful area, same applies to toddler beds.

    5.3. Meal plan and their specific characteristics are communicated to you through the Site on the day of booking.

    5.4. If nothing is mentioned in the booking, the meal plan does not include any meal.

    5.5. The group, category and Hotel designation of the Accommodation are determined by applicable law of the host State.

    5.6. If an overbooking situation (ie more reservations than the available Accommodations) at the Hotel of your accommodation booked by you, the Hotel expressly acknowledges and agrees that the RR HOTELS GROUP can put it in another accommodation in the same hotel or another hotel in the same category (in any case, ensuring that the quality of available accommodation is not inferior to the accommodation booked by the customer) at no extra charge to the customer, and without, therefore, is entitled to compensation or termination of the Contract.

    5.7. As a rule, the accommodation can be used from 15:00 hours the day of arrival and must be left free before 12:00 hours the day of departure (in both cases, the local time of the respective Hotel). Staying in accommodation beyond the practiced departure time can lead to the payment of additional amounts, the sole responsibility of Customer.

    5.8. If the guest does not show up at the hotel or make any communication until 12:00 hours the day after the expected date of arrival, the Hotel may cancel the reservation and sell the Accommodation to a third party.

    5.9. You must comply with the rules of use of the Hotel, if any, can not RR HOTELS GROUP be liable for losses suffered by you as a result of the breach of it.


    • (i) RNET nº 621 - Hotel da Rocha;
    • (ii) RNET nº 3011 - Alvor Baia Resort Hotel Apartamento;
    • (iii) RNET nº 762 - Apartamentos Turisticos Club Amarilis.
  6. Payment
    6.1. You must pay the amount indicated on the booking form as a pre-requisite to take advantage of the contracted reservation.

    6.2. Payment for the reservation can be made by the Customer (i) the Site, the date of the reservation or (ii) in the hotel, on the date on accommodation (if this mode is available for the type of reservation made by you).

    6.3. The credit card used to make the reservation must be presented at check-in and must belong to one of the guests in the room.

    6.4. If you are booking on behalf of another person, a signed letter of authorization (indicating the names of the occupants), a copy of the card holder’s identification and a copy of the credit card that was used to pay the deposit must be presented at check-in.

    6.5. Charges for debit/credit cards are made by the payments gateway Stripe on behalf:

    • (i) Hotel da Rocha - sociedade KRRK, SA;
    • (ii) Alvor Baía - sociedade KRRK, SA;
    • (iii) Club Amarilis - sociedade AMARILIS INDUSTRIA HOTELEIRA,SA.
  7. Cancellation
    The cancellation conditions vary depending on the reservation conditions of the selected tariff (s): . Prepaid rates are non-refundable. . Free cancellation rates can be canceled at any time without additional costs.

  8. Taxation

    Unless explicitly stated otherwise, the reserve price added yet taxes legally due (including, Tax Value Added), which are charged by KRRK,SA Customer together with the reservation to the legal rate, depending of contracted services.

    Salvo se explicitamente referido de outra forma, ao preço da reserva acrescem ainda impostos legalmente devidos (incluindo, designadamente, Imposto sobre o Valor Acrescentado), que serão cobrados pela sociedade responsável pela a gestão do respectivo Hotel* ao Cliente conjuntamente com a reserva à taxa legal em vigor, em função dos serviços contratados.

    • Hotel da Rocha - sociedade KRRK, SA;
    • Alvor Baía - sociedade KRRK, SA;
    • Club Amarilis - sociedade AMARILIS INDUSTRIA HOTELEIRA,SA.
  9. Invoicing
    If the billing data is not filled in, the invoice will be issued without a taxpayer number and can not be changed later.

    It is mandatory to indicate billing data to Individuals with payments in excess of € 1,000, otherwise the reservation will be canceled due to omission of billing data.

    It is mandatory to indicate billing data to Companies with payments of any amount, otherwise the reservation will be canceled due to omission of billing data.

  10. Law and jurisdiction
    The contract is governed by the laws of the Republic of Portugal. For the resolution of any disputes concerning the validity, conclusion, execution, breach, termination or interpretation of the contract is exclusively competent the Court of Portimão County, subject to the applicable mandatory legal standards.